The QuickBooks Web Connector is a go-between application that allows safe communication between a web-based application, such as Tally Street, and QuickBooks Desktop and Enterprise.
Choose to connect with QuickBooks Desktop or Enterprise and a QuickBooks Web Connector config file will be generated and downloaded to your computer. You’ll also be provided a password that you need to copy and save for later in the installation.
It is best to open a support ticket with your hosting provider, provide them the Web Connector config file (it will have a “qwc” extension) and password you received, and ask your provider to complete the integration. Here is sample text for the support ticket:
We’d like to add Tally Street to our hosted version of QuickBooks. Tally Street connects to QuickBooks Desktop and Enterprise using the QuickBooks Web Connector. The Web Connector config file for Tally Street is attached and the password provided by Tally Street is [insert password]. An integration guide is available on https://tallystreet.com/guides/quickbooks-enterprise-guide/. Intuit and Tally Street also recommend adding the QuickBooks Web Connector to the Windows startup apps and/or setting up a user as always logged in so the Web Connector will auto-run. You can also contact email@example.com if you have any questions.
In order to have the QuickBooks Web Connector service run frequently and reliably, the installation should be done on the primary computer or server for the company file. We also recommend updating to the most recent version of the QuickBooks Web Connector.
You must have administrator rights to complete the installation. If you’re in multi-user mode then you’ll also be asked to select an administrative user during installation.
You’ll be returned to the QuickBooks Web Connector main window after successfully installing the Tally Street web connector file.
The last step is to add your password to securely connect to Tally Street’s services. You can copy-and-paste the password provided by Tally Street into the password field.
Now you can confirm the installation and complete your first update!
Two additional steps are recommended to avoid future problems with auto updates:
The QuickBooks Web Connector is not automatically updated when QuickBooks Desktop or Enterprise is updated.
Updating QuickBooks Web Connector can solve some problems and is a good first step. Updates and instructions are available directly from Intuit QuickBooks.
The QuickBooks Web Connector will sometimes stop auto-updates. This is often because the Web Connector was accidentally closed, someone made a change, or it simply stopped working. To start a manual update and check auto-updates:
IMPORTANT: When you’re finished and want to leave the Web Connector, click the dash (-) in the window. DO NOT click the X or the Web Connector will quit stop auto-updating.
If automatic updates are not available to Tally Street when QuickBooks is closed, then you should check the company preferences for Tally Street in QuickBooks.
While in single-user mode:
It is common for the QB Web Connector to present error QWBC1085 saying there is a problem with the log file. Sometimes the log file is damaged and Intuit provides instructions for generating a new log file.
More often this is caused by the permissions on the log file. The solution is to modify those permissions so Users can write to the log file, instead of only Administrators. Please log into your Windows computer or server as an Administrator and follow these steps:
If you need to remove and reinstall the web connector link to Tally Street, or if you receive an error that a “Unique OwnerID/FileID pair value required”, then:
In rare situations you may be asked for the path to your company file. To find that path, log into the company file and press F2 to display your product information.
Some QuickBooks configuration actions can only be completed when in single-user mode. To check if you are in single-user mode, click File and verify that Switch to Multi-user Mode option displays in the File menu. If you instead see Switch to Single User Mode, then click Switch to Single User Mode to leave multi-user mode.
You can also see if others are logged into QuickBooks by going to the Company menu, then selecting Users, then selecting View Users.
QuickBooks hosting providers (eg, Ace Cloud Hosting, Right Networks) create separate environments for each user. The environment is started when the user logs in. The environment is then stopped when the user logs out — it’s like turning off the computer — and all associated applications stop running/syncing, including the QuickBooks Web Connector.
Therefore, to keep auto-sync available and have the most recent data available, the Web Connector file should be installed on the host computer or the hosted instance used most often.